Terms and Conditions

Welcome to Carely! We provide holistic, home-based care services tailored for older teenagers and young adults with disabilities, including physical therapy, speech therapy, occupational therapy, life skills training, and behavioural support. By engaging our services, you agree to these Terms and Conditions, which are intended to clarify our commitment to quality care and your responsibilities as a client.

Services Provided

Scope of Services

Carely offers comprehensive home-based care, which may include physical, speech, and occupational therapy, as well as life skills training. Service offerings may evolve as we strive to best meet our clients’ needs.

Customized Approach

Each care plan is tailored to the individual’s specific needs. Services are coordinated by our team, consisting of trained professionals, including therapists and caregivers.

Scheduling and Cancellations of Individual Sessions

Appointment

Appointments are scheduled at mutually convenient times. We encourage consistency in scheduling to maintain continuity of care.

Cancellation and Rescheduling

Clients are required to provide at least 24 hours' notice to Carely professionals for cancellations or rescheduling.

Payment Terms

Fee Structure

Fees for each service are specified in the individual care plan. Prices may vary depending on the level of care and services selected.

Payment Schedule

Payment terms will be agreed upon in the client contract. Carely reserves the right to suspend services for unpaid invoices after reasonable notice.

Privacy and Confidentiality

Data Protection

Carely is committed to protecting the privacy of our clients. All personal and medical information collected is used exclusively for providing high-quality care and will be handled in compliance with applicable data protection laws.

Confidentiality Agreement

All information regarding the client’s care plan and progress is confidential and will not be shared without the client’s or legal guardian’s consent.

Limitation of Liability

Professional Care Commitment

Carely is dedicated to providing quality care and maintaining high standards in all services. However, Carely shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, more information also provided in the Client Agreement.

Scope of Liability

In case of any dispute, Carely’s liability is limited to the amount paid for the specific service in question, and any applicable refunds will be processed within the designated refund period. Read more under the Cancellation & Refund section.

Client and Staff Conduct

Respectful Interactions

Carely expects respectful and professional interactions between clients and staff. Harassment, hate speech, or any form of abusive behavior is strictly prohibited. In cases of disruptive behaviour, Carely reserves the right to suspend or terminate services to ensure a safe and positive environment for everyone involved.

Safety Standards

All Carely professionals follow strict safety protocols to ensure the well-being of our clients and staff.

Refund Policy

Full Refund

A full refund is available if requested within 24 hours of payment or completion of the onboarding form by the client, whichever occurs first.

Partial Refund

Refund requests made after 24 hours of payment or after the onboarding form is filled (whichever comes first) but before sessions begin will be subject to a setup fee deduction as follows:

₹5,000 if you opted for one therapist.
₹3,000 per therapist if you opted for two or more therapists.

Once sessions have started, the refund will be calculated by deducting:

The setup fee (as mentioned above), and
The cost of all sessions already completed or allocated to therapists.

The remaining amount will be refunded based on the unused portion of the plan.

Set up Cost

Post 24 hours of payment or after the onboarding form is filled (whichever comes first), setup costs are non-refundable under any circumstances. This includes therapist matching, initial configuration, and onboarding support.

Refunds are typically processed within 10–15 business days from the date the refund request is confirmed by the Carely team.

Termination

Carely reserves the right to immediately suspend or terminate your account and restrict access to the service, without prior notice or liability, for any reason, including but not limited to a breach of the Terms of Use.

Governing Laws

These Terms shall be governed and construed in accordance with the laws of the jurisdiction of Karnataka, India in which Carely operates, without regard to its conflict of law provisions.

Cancellation Policy

Cancellation by Client

The Client may terminate this Agreement with 7 days' written notice to contact@thecarely.com.

Cancellation by Carely

Carely may terminate the Agreement with 7 days' notice, or immediately if the Client breaches the Agreement.

Settlement

All outstanding fees must be paid within 15 days of termination.