Cancellation and Refunds

Refund Policy

Full Refund

A full refund is available if requested within 24 hours of payment or completion of the onboarding form by the client, whichever occurs first.

Partial Refund

Refund requests made after 24 hours of payment or after the onboarding form is filled (whichever comes first) but before sessions begin will be subject to a setup fee deduction as follows:

₹5,000 if you opted for one therapist.
₹3,000 per therapist if you opted for two or more therapists.

Once sessions have started, the refund will be calculated by deducting:

The setup fee (as mentioned above), and
The cost of all sessions already completed or allocated to therapists.

The remaining amount will be refunded based on the unused portion of the plan.

Set up Cost

Post 24 hours of payment or after the onboarding form is filled (whichever comes first), setup costs are non-refundable under any circumstances. This includes therapist matching, initial configuration, and onboarding support.

Refunds are typically processed within 10–15 business days from the date the refund request is confirmed by the Carely team.

Termination

Carely reserves the right to immediately suspend or terminate your account and restrict access to the service, without prior notice or liability, for any reason, including but not limited to a breach of the Terms of Use.

Cancellation Policy

Cancellation by Client

The Client may terminate this Agreement with 7 days' written notice to contact@thecarely.com.

Cancellation by Carely

Carely may terminate the Agreement with 7 days' notice, or immediately if the Client breaches the Agreement.

Settlement

All outstanding fees must be paid within 15 days of termination.